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guys if you just giving me an error and no descritpions on where it happens, steps to reproduce, i cant help you.
if you have an error something is 100% wrong with your setup. and this is final because this tool is been used by thousand (80.000+ ww) of people and when few of them have issues we found out at the end that something was wrong in there system.
so you will have to give more details, and some of our support team will be back to you, but if you didnt do exactly what the faq said! or you missed something ...cant help you there, we are not mentalists :P
about the announcement for the replays, i dont know which one you are talking about, but for now only latest replayes with latest patch are watchable.
eg if you have a match that is 100% sure was played in patch 12, then you must have as latest patch 12 to see it and correct file caches.